Privacy Policy

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Mullen Plumbing & Heating Ltd respects your privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your choices. By using our services, you agree to the collection and use of information as described below.

• Information you provide: account registration data (name, email), payment details, profile info,communications, support requests.
• Automatically collected information: device and browser information, IP address, operating system, pagesviewed, timestamps, cookies, and similar tracking technologies.
• Usage data: features used, interactions, crash reports, and performance metrics.
• Content: any content you upload, submit, or create using our services.

• To provide, maintain, and improve our services.
• To process transactions and send related communications.
• To respond to inquiries and provide customer support.
• To personalize content, recommendations, and advertising (where applicable).
• To detect, prevent, and address technical issues, fraud, and abuse.
• For legal compliance and safety.

• Performance of a contract.
• Consent (where required).
• Legitimate interests (e.g., security, product improvement).
• Legal obligations.

• Service providers: third parties who perform services on our behalf (payment processors, hosting,analytics, email delivery).
• Affiliates and business transfers: in connection with mergers, acquisitions, or asset sales.
• Legal requests: to comply with laws, regulations, lawful requests, or to protect rights, property, or safety.
• With your consent: when you agree to share information.

• We may contain links to third-party sites and integrate third-party services. Their privacy practices aregoverned by their own policies. We are not responsible for third-party policies or practices.

• We use cookies and similar technologies to operate the service, remember preferences, analyze usage, anddeliver personalized content and ads. You can control cookies via browser settings and other tools.

• We implement reasonable administrative, technical, and physical safeguards to protect personalinformation. However, no system is completely secure; we cannot guarantee absolute security.

• We retain personal data as long as necessary to provide services, comply with legal obligations, resolvedisputes, and enforce agreements. Retention periods vary by data type and legal requirements.

• Data may be processed and stored in countries other than your own. We take steps to protect data duringinternational transfers (e.g., standard contractual clauses) as required by law.

• Access, correct, update, or delete your personal information.
• Object to or restrict processing.
• Withdraw consent where processing is based on consent.
• Data portability.
• Opt out of marketing communications.
• Manage cookies and tracking preferences via browser or device settings.

• Our services are not intended for children under 16; we do not knowingly collect personal information from children. If we learn we collected such data, we will take steps to delete it.

• We may update this Privacy Policy. We will post the revised policy with an updated effective date and,where required, notify users of material changes.

• For questions about this Privacy Policy or to exercise your rights, contact:
  Mullen Plumbing & Heating Ltd
  Martin@mullenplumbing.co.uk
  Horley Green House, Horley Green Lane, Halifax, HX3 6AS (optional)